Consultancy  & Education Services

Erica has worked for nearly 20 years in the beauty and spa industry. Her career has spanned luxury hospitality, bespoke treatments and all aspects of the beauty retail world, but Erica has always had a focus on excellent service. Creating bespoke solutions for any business is a challenge that suits Erica's creative problem solving and can cover everything from designing a treatment protocol to helping your business successfully pitch to the beauty and spa industry.

Contact Erica for a consultation on the below topics and more:

Creating Treatment Protocols and Menus

Trade Testing and implementation of in house standards

Customer Experience Journey including Aftercare: rebooking and recommendations

How to appeal to Beauty and Spa businesses

Advanced massage techniques, including hands free techniques

Staff retention

Creating a luxury environment and how to raise the treatment standard